Bathox returns and refunds policy

This Bathox policy explains returns and refunds, including how to ask for help with an order, your consumer rights and our change-of-mind process.

If something is wrong with your order

Contact info@duox.com.au with your order number, the product name and a description of the issue. Photos and a batch number, where available, can help us assess the problem. Please contact us before sending items back so we can explain the return process.

Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you can choose a refund or replacement. Other failures must also be remedied in accordance with the law. These rights apply to sale products too and are not limited by our change-of-mind return period or an original-packaging requirement.

For a confirmed faulty product, we will cover reasonable return postage. Contact us to arrange this. Nothing in this policy excludes any other remedy or compensation available under Australian Consumer Law.

Change of mind

For a change-of-mind return, contact us within 14 days of delivery with proof of purchase. Items must be unused and in their original condition and packaging. This voluntary policy excludes sale items and gift cards. Return postage is your responsibility, and the original delivery charge is not refunded for a change of mind.

Once an eligible return has been received and checked, we will confirm the refund to your original payment method. Your bank or payment provider may take additional time to show it.

Purchases from a retailer

If you bought your Bathox products from Chemist Warehouse, contact the retailer with your proof of purchase for help with the purchase. You can also ask our team a product question.

Bathox Australia is operated by Duox Brands Pty Ltd (ABN 79 685 345 635), 6 Coronation Avenue, Kings Park NSW 2148, Australia. Phone: +61 2 9672 3222.