Privacy policy
Duox Brands Pty Ltd Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bathoxaustralia.com (the “Site”).
Privacy Policy
At Duox Brands Pty Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and handle your data when you visit or make a purchase from our website.
What We Collect
When you visit our site or place an order, we may collect:
- Your name
- Billing and shipping address
- Email address and phone number
- Payment details (processed securely via our payment providers)
- Order history and purchase details
We may also collect information about how you use our website, including your IP address, browser type, and device information.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you’ve opted in)
Shopify & Third Parties
Our store is hosted on Shopify, which provides us with the online platform to sell our products.
Your data may be shared with trusted third parties to help us operate our business, including:
- Payment processors
- Shipping and fulfilment providers
- Marketing and analytics tools
These providers only use your information to perform their services and are required to keep it secure.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep your shopping cart working
- Understand how you use our site
- Improve your browsing experience
You can choose to disable cookies through your browser settings, though this may affect how the site functions.
Marketing Communications
If you’ve signed up to receive emails from us, we may send you updates, promotions, and news.
You can unsubscribe at any time by clicking the link in our emails.
Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your data may be stored or processed overseas (including by Shopify and its partners), but we take steps to ensure it is handled securely and in line with Australian privacy laws.
Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Make a complaint if you believe your privacy has been breached
To do this, simply contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@duox.com.au
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page.
Bathox is a registered brand and trademark owned and operated by Duox Brands Pty Ltd (ABN 79 685 345 635), an Australian company specialising in personal care manufacturing.